Most Often Asked Questions!

Whom do I call if I have a question regarding the restoration process?

Your contractor, Better Way Services, Inc. A field superintendent is assigned to your project. He will provide you with a business card and his phone number. The insurance company is not aware of scheduling, once the repairs have begun. Please advise our production department of any allergies or sensitivities to paint and/or cleaning products that may be offensive to some people.

I have had water damage to the drywall and hardwood floors in my kitchen. Will there be much dust?

We mask off contents, countertops, appliances and cabinets. Our sanding equipment contains a powerful vacuum system. The majority of any dust produced through construction will be controlled. However, please expect a final construction clean from our cleaning division. Dust will be kept to a minimum but some dust particles will occur.

Do you have to replace sheetrock because of water damage?

Sheetrock can be repaired if it has not lost its structural integrity. Please keep in mind that we are sometimes limited to repairs based on what the insurance company may allow. The texture on sheetrock can be repaired and blended where damaged. However, it is a repair and we will match the existing texture as best possible.

What are your hours?

Monday-Friday, 7:00 am to 5:00 pm office hours. Our field crews start earlier with hours varying between winter and summer. Pleae discuss the schedule with your field superintendent at any time. Weekends are reserved for emergency services. The insurance companies do not pay overtime rates except for emergency situations after normal business hours.

Thank you for considering...
Better Way Services, Inc.
as your restoration contractor.

If you are looking for a professional restoration contractor please call us today at 520.795.0505 or complete our online request form.